We are sure you'll love your beautiful soft Superlove Merino, but if you do need to send something back. Here’s how it all works:
Try everything on first but do keep the label attached. If for any reason you are not totally happy with anything, please return the item to us within 28 days of receipt, unworn in original condition with the label still attached. Please fill in and include the returns form (on the back of your dispatch note) so we know what action to take. Then, we’ll either exchange it (as long we have the items in stock), or we’ll refund you the amount you paid for the item - whichever you prefer!
We are all about fair & reasonable, so if something happens through normal wear, that’s covered, but if care instructions haven't been followed or damage has occurred through something outside of our control, then unfortunately maybe not :)
You can return anything up to a year after your order arrives if it’s faulty. In any case, just get in touch with us at firstname.lastname@example.org and we'll help you get things sorted.