We dispatch orders daily between Monday and Friday and all orders where items are in stock will be dispatched the same day if ordered before 12pm. Orders placed in the afternoon will dispatch the following day.
Most Superlove products are made (with love & care) in our own solar-powered production studio in the English Lake District. From time to time, demand may mean that some products will be made to order and therefore have a lead time prior to dispatch. If a product has a lead time it will be clearly specified on the product page. If you need something urgently, please get in touch via firstname.lastname@example.org and we'll do our very best to help.
Where no lead time is indicated that means the product is in stock and will ship immediately. Where an order contains several items, if any of them has a lead time, by default all items will be sent together once the item(s) are ready. Please get in touch if you need to request a separate dispatch of the in-stock items.
Below are the timeframes you can expect for order delivery based on business days(m-f) and from the date of dispatch
Royal Mail Tracked 48
FREE on orders over £45
Arrives in 2-3 business days from date of dispatch
Royal Mail Tracked 24*
FREE on orders over £150
*Tracked 24 is usually next day but please choose special delivery if you need a guaranteed service
Royal Mail Special Delivery
(£14 for Saturday guaranteed)
Delivery by 1pm the next day.
Available for in-stock orders placed by 12pm (Monday - Friday excluding Bank Holidays)
Free shipping on orders over €150
€8.95 shipping on orders €0 - €149.99
But what about...
The price you pay in euros includes all VAT (and if relevant also duties) applicable accross Europe and means we ship your parcel with those taxes fully prepaid. This totally avoids the problem of extra fees being added on arrival so you can shop in complete confidence.
We ship worldwide
Tracked Airmail - Via Royal Mail & Your local mail provider
Free on orders over £150 or £9.99
Delivery aim is 6 - 10 days from dispatch
Express Courier Service
Delivery 2-4 working days from dispatch
Customs and import regulations vary widely from country to country, we are careful with our paperwork and will do our best to check and minimise these for our customers, but regret that we cannot take any responsibility for these - as they are totally outside of our control. If in doubt, we recommend double-checking with your local authorities for the most up to date information on any customs charges before ordering. Note: This does not include the European Union where parcels are sent tax prepaid.
We won't send you any plastic to make you feel sad. All our packaging, including our mailers, are made from recycled kraft paper or bio-films made from plants - that are fully home compostible.