Yes, we offer gift cards! You can shop our gift cards here

These are priced in £ British Pounds and are delivered digitally by email. if you need a gift card in a different currency or you require something physical to send through the mail, please get in touch and we can arrange it.

Orders ship daily Monday to Friday. Any orders placed after 12pm GMT may be processed the next business day (excl weekends/public holidays). However, if you need something urgently and have
passed this deadline, please just get in touch here and we will do our best to help.

Once your order has been dispatched from our warehouse, you will recieve a shipping confirmation email containing details of the carrier and a link to track your parcel

If you need any help with the tracking, or are concerned about your parcel, please get in touch on care@superlovemerino.com

From time to time, items may be sold out temporarily. If that happens our website will allow you to pre-order the item and then our team will go ahead and make the item - just for you. Any items on pre-order will be clearly marked on the website along with the date you should expect dispatch. It is usually just a couple of extra days. If you need something in a hurry and it is on pre-order. Get in touch here and we'll do our very best to help

By default, orders are shipping all together when the product with the latest dispatch date is ready. We do this as a rule for a mixture of environmental and cost reasons. We understand that sometimes you may need some items earlier and in that case, we can usually accomodate it free of charge (UK) or for a minimal cost (rest of the world). Just get in touch with our friendly team and we will assist you

Absolutely, so long as we haven't shipped it yet, prior to shipping we can make any required changes to addresses or the items very simply and quickly.

Once we have shipped it is not possible to change the order and instead you would need to go through the returns / exchange process

If you need to change your order do contact us as soon as you can

Yes (and our gift wrap is seriously gorgeous). Just select the gift wrap option when you purchase and add your message and we will take care of the rest. It's not quite free as it is seriously luxurious and we wanted to keep that standard very high - but we've kept the price reasonable.

No. And we don't just remove the plastic before we ship it in an eco looking way - there is just none used to start with, as we have removed it from our supply chain entirely.

We use zero-plastic packaging. Your products will arrive packaged in either a 100% recycled cardboard box, or a home-compostable garment bag made from corn and sugar that will be gone in around 6-12 months when composted at home

We ship orders in 100% recycled brown paper mailers

If you would like to receive your order with zero packaging (apart from the mailer) please contact us here and we can organise that for you.

Order confirmation emails are sent automatically as soon as your order is placed, so we recommend double checking your spam folder.

Shipping confirmation emails are sent later once the order is dispatched, unless you have pre-ordered items in your order, you should usually expect a shipping confirmation within 1 day of placing your order (M-F)

If you have checked spam and still no email, get in touch with us here and we can check and re-send it manually for you

We ship all parcels to EU countries with VAT and duties fully prepaid, so you can be reassured there will be no extra charges applied on arrival. The price you pay on the website is fully inclusive

Whilst it may vary from country to country, usually parcels that cannot be delivered will be taken to a local collection point ad held there for 10 days. If parcels are not collected in this time they risk being returned to sender and there is not typically anything we can do once that process has commenced. We will however re-ship in those cases free of charge.

This depends on the destination, however details of transit times for all countries can be found here

In our experience, most parcels arrive on time. However on occasion a parcel might take longer than estimated, especially for international orders. Sometimes the local customs will conduct checks and this can hold things up, likewise at certain times of year (holidays) times can be pushed. If your parcel is not with you in the esimated time-frame from date of dispatch, do get in touch here and our experienced team will help you resolve it

Please double check the following on your tracking details:

• Has the delivery been rescheduled for a different day or time?
• Has it been left in a safe place
• Has it been delivered to a neighbour?
• Has it been delivered to a drop off location?
  

If you’re still unable to locate your parcel after checking these details, please contact us here.

For all deliveries shipping to the EU, taxes and duties are included in the price you see online (or are not payable). Parcels shipped to the EU will always be sent 'tax prepaid' so you don't have to worry about unpleasant surprises.

Deliveries to USA, Australia and New Zealand are not usually subject to additional taxes
unless the order is exceptionally large in value*

At this time, for the countries below taxes and duties are not* included and you may be
asked by your local authorities, to pay those on arrival:

Bahrain, Canada,
Kuwait, Norway, Oman, Qatar, Saudi Arabia, Switzerland, Japan and the UAE.

Unfortunately, we
have no control over these charges, so they will have to be borne by you once your parcel reaches your country.

*You can contact your
local customs office to find about customs duties for your country before you place an order so that you’re not surprised when these
duties are levied.

Customs duties and
taxes are non-refundable once charged. If you refuse to accept the delivery once it arrives in your country, we will be charged for the return of your parcel to origin and unfortunately would have to deduct that charge from your refund, so please do check in advance if you aren't sure.

Often our warehouse team will spot this anyway and will refund you any excess shipping charged if relevant. But just in case, if you know you have placed multiple orders and want to ensure we combine
them, please get in touch as soon as possible so we can catch your order before it ships.

Please reach out to
us as soon as possible here and we’ll see what we can do.

UK returns are free. To create a return click here

International Returns

We are working on a way to make these easier and, ideally free. However for the moment,
as a small company we cannot cover the cost of returns on top of offering free shipping. We recommend just using your regular postal service (no need for expensive tracking or signatures), as it is usually very reliable. Please just keep your receipt as proof of postage just in case.

Send it back to us
at:

Superlove Returns
Unit 3H
Kentmere mills
Staveley
LA89QR
United Kingdom

on the customs form
mark it as:

Wool children's
clothing (returned purchase)

This is just to
avoid creating any VAT issues / delays when the parcel arrives back into the UK

If you believe your item is faulty and this is the reason for return, contact us here as a first step.

ZQ
This governs animal
welfare and regenerative farming practices so you know the sheep who produce our wool (and their canine friends) are enjoying the highest
welfare standards in the world and the farms themselves operate regenerative practises

Bluesign and Oeko-tex-100. All our fabrics are certified under one or both of these
rigourous systems. Both ensure no harmful chemical substances are used or present in our products and the mills themselves are environmentally responsible

BS EN 16781:2018
Our baby and toddler
sleeping bags* are certified under the EU / British safety standard for the safety and quality of sleeping bags

*note that sleeping bag designs that have feet fall outside the scope of this safety standard - which is aimed specifically at sleeping bags for younger babies.

GOTS Organic
We only use GOTS certified cotton in our range

We do our best to ensure the colours on our website are as true as
possible, however each computer screen or device has its own
individual settings and colour rendering really does vary, so there
can be differences in colour. If you have any doubt about the colour
of a product, please do not hesitate to contact our Customer Care
Team. We are always happy to send out swatches if needed

Yes – we only use the highest quality YKK poppers free of nickel
(and any other nasties)

Our products are designed to last — and with a little bit of care, your Superlove Merino should play all day and sleep all night for many a moon. To give you extra comfort, our quality guarantee automatically
covers you for replacement within the scope of normal wear and tear through to any rare case of faulty material or workmanship.
Our quality guarantee covers all Sleeping Bags for 2 years and Merino clothing & Accessories for 1 year

If your garments suffers damage beyond normal wear and tear expected or is older and no longer under warranty, we can almost always still help. Our repairs studio can solve most issues, or
there may be DIY options available and guidance aplenty. We also have a trade-in scheme if repair or replacement isn't suitable.

If you aren't sure
or need advice, our team can diagnose any wooly issue - often just from a photo so just get in touch at care@superlovemerino.com

(This has nothing to do with selling more - hand on heart)

Actually we recommend Merino pretty much year round - purely as nothing comes even remotely close to Merino for thermo-regulation prowess. Merino layers work like an extension of your sleeping bag, further enhancing
the sleep quality benefits & merino worn right next to the skin, is even more effective.

But other natural fibres like cotton and bamboo are great in warmer months too as they
do breathe, although they lack the thermo-regulatory abilities of wool. However, during the winter, where ambient conditions are typically colder and more damp, cotton especially does have a big
drawback. It attracts and absorbs water and when it does, it becomes very cold (unlike wool which does the opposite and warms up when
damp). So when the 'base' layer next to the skin, is cotton, this can result in a 'chill zone' sitting against the body and sometimes even
a Merino sleeping bag further out in the layering stack, sometimes cannot
totally overcome that. This is why cotton isn't the best choice for next to skin PJs (despite
its ubiquity) in most
northern hemisphere winter climates. Merino underlayers far
outperform cotton in cold conditons and are well worth the investment in terms of the sleep improvements and comfort you will see when every layer is wool.

Our wool is grown
using regenerative farming methods in New Zealand.

Our merino fabrics
are processed & knitted in Vietnam from super-fine merino wool.

Our garment making
95% of our styles
are sewn in the UK in our own factory (which is 100% solar powered and zero waste)

On occasion, as
we've grown, we've also worked with a sewing manufacturer in Vietnam, closely associated with our Merino mill & carefully chosen for their skill and expertise in handling Merino, their ethics and quality standards.

Yes, in fact, not only will it not irritate or worsen eczema, it can
actually really help

A series of studies
has shown that Superfine grade Merino wool clothing worn next to the skin for extended periods increased positive outcomes for eczema sufferers. It is now considered a recommended clothing choice for those suffering from childhood eczema. You can read more here

Beyond the studies,
we get reports from parents time and again about this one, just how much our Merino has helped and soothed their little one. We're so happy to hear it, as we know (first hand) how distressing eczema is for little ones and their parents

Just ensure you choose Superfine Merino - meaning to wool has a micron
diameter of between 17.5-18.5 mm. This micron level falls far below the irritation threshold for skin, yet still has durability and strength.

NB: If a merino garment is not specifically labelled 'Superfine', it means it is a lower quality grade and may cause irritation in a similar manner to other types of wool

All our cotton fabric is organically grown and GOTS certified.

Pesticides & herbicides are so prevalent in cotton agriculture that we consider this an absolute must. partly because it ensures no residue in the end fabrics (although we have another layer of control for
that) but also we were heartbroken to read about the plight of the farm workers in cotton growing regions who become sick and disabled
from the constant application of these poisons, many have had their lives ruined by the conventional cotton growing practices. It's unethical & destructive in our view.

The second layer of safety control we mentioned is OKEO-TEX certification. This is more about what happens after
the farm gate - in the journey from raw cotton, to finished fabric. OEKO-TEX certification
ensures that no harmful chemicals or dyes are used later in manufacture. Without
this extra reassurance, it is quite possible to have cotton that is
organic(ally grown) but then processed in a way that means there are harmful substances in the final product.

Our cotton is both certified organic and certified OKEO-TEX. 

Our Merino is different. In short, it is not certified Organic.
There is a very good reason for that however. In great contrast to plant crops like cotton, Merino sheep are very free range and just don't need to be exposed to anywhere near as many chemicals as used in plant fibre crops. They are treated once a year (to prevent worms and parasites) however tests show not even the slightest trace is left in the wool by the time it is shorn. It is also really important to the quality of the wool - parasite stressed sheep produce weak wool and suffer greatly.

Whilst we certainly subscribe to the need for organic for anything from the plant world (edible and wearable), Animal farming is a bit more complicated. To meet organic certification standards, there are limitations on what can be done in terms of intervention for an unwell sheep. Natural medicines are routinely used in both types of
setting, but aren’t always feasible for highland flocks that range so freely on extreme mountainscapes. Having access to the full scope of what
modern vet science can offer is sometimes, of ethical importance in terms of welfare.

Gain insight onto Merino farming here

We thought so carefully about organic vs non for our range. In
the end, we knew we had to go with the highest animal welfare model possible (so our merino is certified ZQ)

That is not to say that fabric purity and chemical safety is compromised - far from it. Our merino is produced under the Bluesign program so every aspect of processing and
manufacture is governed and no harmful substances are allowed in the end product. To meet this standard everything is tested - which is the better guarantee of purity and safety (since like cotton, what
happens after the wool leaves the farm is just as important for a safe and pure end garment).

We are constantly reviewing this, and in the event that further innovation makes a
better merge of both organic certification AND the high welfare ZQ principles possible, we would have no hesitation

Visit our layering guide here, for advice and examples for layering based on room temperature

Merino is totally different to any other fabric and as a
result, TOG results can be misleading. TOG tests were originally designed to test synthetic duvets - as synthetics are not breathable and it is common to see too much heat getting trapped and building up. So the test to establish TOG works by blowing large amounts of super heated air at the fabric, and measuring how much gets trapped. If a lot gets trapped then the TOG will be high if not much does then it will be low etc.

Merino is actually 'too clever' for this test, as it is so highly breathable and thermoregulating, when you try to test it in this way, it always comes up as a really low TOG (0.7).

In reality, Merino has the totally unique ability to intelligently detect the difference between the body and the environment. So when it is cold outside and the body is cool, it will work hard to hold heat inwards - but then if the body starts getting hot, it will switch removing that heat - this is why tog tests are always so low.

When you think about where the Merino sheep live (extremes of temperature) it makes sense that their wool has these innate superpowers of regulation. What this all means is, the TOG ranges we give means that the bag can adjust itself to both ends of that scale and everything in between - depending on a combination of the room & body temperatures.

A resounding YES

Merino wool has been extensively studied* for its impact on sleep. It has been found that sleeping in Merino results in infants settling faster - falling asleep twice as quickly compared with other fabrics, sleeping for longer and most importantly, spending much longer in the deepest phases of sleep (where growth and development occurs).

Assuming no other complicating factors are present in an infant, wearing Merino to bed (and especially next to the skin) results in an average of 1 less night waking than sleeping in other fabrics.

If your baby is unsettled, one reason could be the environment they’re sleeping in and the type of bedding used.

Simply sleeping your baby in the natural properties that merino wool provides could make all the difference to a good quality sleep and helping your little one to thrive.

How?

Merino wool is naturally breathable, and, in contrast to other fabrics, wool is a thermally active fibre that reacts to changes in the body’s temperature.

Wool also regulates moisture alongside natural temperature regulating properties. This leads to the creation of a perfect microclimate around your little one as they sleep.

Babies are not as adaptable as adults to temperature change. Because infants and children have a higher surface area to mass ratio than adults, they can lose heat rapidly, as much as four times more quickly than adults.

When babies are cold-stressed, they use energy and oxygen to generate warmth. Studies have found that by sleeping babies in merino wool and thus keeping babies at optimal temperatures, neither too hot or too cold, they can conserve energy and build up reserves. When using merino wool, baby’s temperature is regulated and maintained and subsequently babies will become more relaxed, gain weight faster and sleep longer.

Unlike any other fabric Merino has the capacity to remove large amounts (up to 35% of its own weight) of moisture from the skin surface, keeping baby dry and comfortable all night.

*You can read more about the science and studies here.

A true example of the brilliance of mother nature.

Wool posesses a unique quality that means when moisture is present, the thermal properties will be amplified. Simply put, in cold conditions, the presence of moisture in the wool will cause the merio to wick the moisture outwards away from the body and as this happens it creates a tiny but powerful thermal reaction that generates heat and in hot condition the reverse is true, a cooling effect is noted. This effect is akin to an ambient temperature change of up to 4 °C so it is really quite significant. This effect is called heat of sorption / desorption and you can read more on this here

Superlove's Zero waste approach can be broadly grouped into 2 areas

Pre and post consumer

Pre-consumer. This
is where cutting room waste comes in, we repurpose our waste into new sewn products, including a cellular quilted fabric we call reMerino™ used in the manufacture of blankets. Any tiny waste too small to be
repurposed is stored then shredded into fibrefill for cushions, yoga bolsters etc. We work with a number of crafters and artists (if you have never put your foot on a rag rug crafted from Merino offcuts, you haven't lived)

Any factory seconds generated in our factory are sold at a discount instead of being sent to landfill as is the standard practise for any 'imperfects' created in fast fashion systems.

Behind the scenes we
have banned all single use plastics and the common practise of taking a garment out of a cheap unbranded plastic bag and putting it into tissue or an eco look bag for the sake of appearances, does not happen here. Our garments travel from the cutting table to the seamstresses, via quality control and on to the warehouse in re-useable bags only

Post Consumer. We see no reason why anything we produce should ever go into landfill. We make such high quality products that they can be handed down through many children and size adjust ability and long life is designed in wherever possible. Garments can also be sent back for repair
indefinitely and if they cannot be repaired, then we accept trade ins and redirect the raw materials into the same fibrefill process as pre-consumer scrap travels though.

Our packaging is recyclable, compostable (at home) and our merino can be composted too.
100 years from now, someone picking through a landfill of textile waste, will not find any trace of our existence - we will be gone and forgotten - and hey, we're totally ok with that ;)

Merino is very unique and unlike any other sheep. A true product of its environment, the best superfine merino (and highest welfare) results only when conditions are right.

The Merino sheep belong in
high dry highland alpine climes that swing between harsh sub zero winters and scorching summers. It is this extremity that has resulted in the evolution - over thousands of years - of a superfine, spun silk
type of wool that is very advanced at thermoregulation

This naturally technically brilliant performance, supreme softness and a high degree
of durability is unique to Merino farmed in certain regions like the South Island of New Zealand and, in our serious opinion, is just far superior to Merino grown anywhere
else.

Merino wool of this quality simply isn’t possible at scale in the EU or UK due to different geography and climate.

Additionally, we firmly believe that sheep are happiest where they are closely suited to the environs. If you imagine a Merino sheep (with its huge fine fluffy fleece) standing on a rain-lashed farm in Britain, it's akin to beig outside wearing a fluffy wool jumper in the drizzle for a year - it's a little bit waterproof at first but after a while, not the most fun being waterlogged. There are sheep
breeds far better suited to wetter temperate regions and they have their own wonders -but they do not produce a fine wool that feels divine worn next to the skin.

That is the NZ Merino alone

Fortunately, transport makes up a surprisingly tiny % of the footprint of this fabric, and is greatly offset by the innovative regenerative farming methods employed on ZQ and ZQrx farms in NZ

Learn more about our NZ sheep farms here

When done right it absolutely can be. Ethical is a broad term that challanges us to think beyond labels and greenwashing and instead consider how our choices effect every element - encompassing animals, people and the environment in a balanced way.

Wool is obviously ethical from a human and environmental point of view as it is highly technical and zero plastic and takes little processing to turn into fabric. It's naturally 100% sustainable, and, done right, can be farmed in a way that captures far more carbon that it creates. Compared with other fabrics it doesn't pollute and leaves no trace at the end of it's life. It's naturally just too expensive for fast fashion too - which is a good thing

But what about the sheep?

We love sheep, they're gentle, super high on empathy and really great mums (usually). We consider it an honour to be able to work with their magical wool so their welfare is extremely important to us.

We only work with farms that are ZQ certified. This means they conform to the highest animal welfare standards worldwide and are frequently audited (and we go there ourselves to see this first hand)

ZQ merino are free to roam the vast (and by vast we mean supervast) lands they inhabit.
Choosing New Zealand Merino means we know they are in an environment closest to ideal for the breed. This is a breed that needs extremes to thrive so it is crucial that they are able to move between the alpine highlands and the more temperate lowlands seasonally. ZQ farms must ensure their flocks have the five basic freedoms to the sheep:

• free to live
  naturally,
• free from thirst,
• free from
  discomfort,
• free from distress
• free from disease.
  

By default this also
means that sheep are never subjected to mulesing or being live exported.

We do have a strict
no-mulesing policy, but in any case, mulesing is unnecessary in New Zealand so that is another reason why we only source there.

When animals are farmed in alignment with nature, rather than with economies of scale, the result is a kinder, better-quality product.

See how the ZQ Merino live here

And for more information about ZQ and animal welfare here.

The Higgs index takes an average impact of the farming industry and only measures the
cradle-to-gate impact (that is just what happens on the average farm).

It is true that the
agriculture industry overall has issues & is contributing to
environmental destruction. However 'farms' is a very general term and some are far, far better than others. We only work with ZQ and ZQRX certified wool growers who are practising regenerative land
management, reducing plastic and sequestering carbon. Merino farmed on ZQ stations as a subset is quite different to farms overall and were it measured seperately, would rate very highly indeed based on the critera.

In addition, Merino
wool specifically, is 100% biodegradable and takes relatively little processing to turn it into wearable fabric. This is the part of its journey that the Higgs index totally ignores. With synthetic fibres contributing a huge portion to textile waste, landfill and pollution of our oceans and plant based 'eco' fibres often require chemically intensive processing to turn them into textiles. Due to the wool’s
biodegradability, there is no lasting impact on the planet. If you compost Merino it is gone within 12 months. Whereas most synthetic fibres (recycled or otherwise) never fully degrade, merely fragmenting into smaller and smaller bits of (micro)plastic

In a word, No.

The process of shearing takes place in the Spring after a lovely cosy winter wearing their maximal fleece to stay warm. It is a bit like getting a 'number 4' haircut. Modern shearers are highly skilled professionals and pride themselves on the careful handling of the sheep. The ZQ system ensure sheep still keep a good covering of wool on the sheep, to keep them warm.

Machine shears are the most popular tool for shearing, as they are fast and efficient, for minimal stress on the animal. Experienced shearers know exactly how to hold a sheep to calm them and esure the process is quick and clean.

Sheep have been bred for thousands of years to grow wool and in some cases, a LOT of it therefore shearing is not just about harvesting wool for our wn use - it's also
about keeping the animals comfortable, relieving them from having to endure the hot summer months with a heavy fleece.

All our farms are third party audited, including random audits during the shearing season to ensure the high standard of animal welfare is maintained.

We are aware of one or two sources of alarmist material suggesting cruelty in shearing is widespread, however this is simply not true of ZQ Merino farms. We've visited our farms and got to know farmers ourselves.

If nothing else, even if we ignore the absolute love and care that Merino farmers and shepherds truly have for their flocks, consider that the Merino sheep itself is a very valuable asset and the fleeces must be harvested undamaged and pristine to preserve it's value. Any ZQ Merino farmer within will tell you there is no way this process is ever done poorly.

Gain an insight into how sheep are farmed on a ZQ station and how the whole process really works here

The good news is that Merino wool requires very little washing as it has self-cleaning properties due to the keratin in the wool that breaks down bacteria.

Our wool is 100% machine washable and can be washed on a regular cycle at 30-40°C. You can use wool specific laundry liquids or just a regular non-bio liquid

Avoid gentle or wool specific machine cycles as they are designed for hand knits or non washable wool. They lack agitation & spin leading to minimal cleansing and poor drying times. This is unnecessary for our Merino - which is specially constructed to be as tough and easy care, as it is soft

Never use bleaches, vanish or oxy products on wool

If your Merino has major soiling we strongly recommend you pre-treat the staining before washing to avoid the stain becoming 'set'

For Sleeping Bags be sure to close zips before washing.

Check our full care guide out here

Merino is very fast drying so usually it just needs to be hung or draped somewhere warm.

A warm radiator is fine and so are heated rails.

If line drying on sunny days, be aware that strong sunlight has a bleaching effect on wool - which can be handy for brightening stains, but do also be aware that sunlight creates a slight yellowing affect too.

You can also tumble dry your 100% Merino garments on LOW setting.

However, we don't recommend tumbling for Merino Sleeping Bags with cotton outers. The reason is that tumble drying will increase the shrinkage to the cotton layer by a few extra % points. Even extremely high quality cottons (like ours) have a tendancy towards shrinkage when tumbled. A few extra %
shrinkage is often not that noticeable on a small garment, but can be a bit more so on a larger one like a sleeping bag that has a zip etc. That said, a tumble on low will not usually create major shrinkage, and we are aware that many of our customers do tumble, our official position is that for best results it is better to air dry.

Check our full care guide out here

Click here for our full care guide and check out the section on removing stains from your Merino.

Pre-treating is essential to ensure stains don't get a chance to set, so read this guide before you launder

Yes absolutely. Superlove merino is well constructed and despite its supersoft feel, very strong. Just be sure to protect your Merino from snags by closing any zippers, bra hooks, buckles and velcro on other garments sharing the cycle. In general, it is best to avoid washing together with any very harsh fabrics.

Check our full care guide out here

Fabric softeners are not well suited to wool, they do not actually soften laundry, rather they coat it with a petrochemical solution so
it just feels softer. Most crispy laundry is really the result of soap residues and / or hard water deposits.

Merino does not need
softening and softeners will clog the fibres reducing performance. But if you have a sleeping bag and the outer cotton feels like it needs a bit of something, you can add white vinegar or citric acid solution (1/2 c to 1 litre of H20) to the softener drawer instead. These gentle solutions remove soap residues from clothing
and also restores wool to its ideal PH

Check our full care guide out here

No. It's not necessary to pre-wash our garments. Our Merino is Bluesign Certified and our Cotton is GOTS and Oeko-tex-100. Between these certifications, you can rest assured that no nasty substances are ever used at any stage in any of our products so they do not need pre-washing. Usually, the main reason for washing new garments is to remove harmful residues, textile treatments or chemical coatings that may be present from the manufacturing of the textiles.

Sadly, as a general rule, unless you know and trust a brand is producing like we are, there are some very harmful substances routinely being used in textile processing, chemicals that you don't want anywhere near your little one. So if in doubt, pre-wash well. A good tip is to add 1 cup of white vinegar & soak new items well before washing.

Check our full care guide out here

Honestly, only if it is really soiled. Merino is naturally antimicrobial and repels dust, so it really doesn't need much washing, To freshen it,
just hang it out to air.

Likewise Merino sleeping bags do not need washing unless very dirty, just unzip and hang over the cot-rail to air out and it will stay fresh as a daisy.

Check our full care guide out here

Moths love Merino (who can blame them) but it is truly heartbreaking to get a beloved item out of storage and find it riddled with holes.

Moths are attracted to protein residue found on clothing. So if your Merino will be stored or sitting unworn for a while, we recommend ensuring it is sparkling clean first.

If you notice moths and are worried they may have laid eggs (very hard to tell) then
place your knit in a bag and pop it in the freezer for 24 hours.

You can also purchase cedarwood balls or blocks to keep away the moths. Just place
those in your drawers.

Essential oils such as cedar and lavender can be soaked into a piece of wood or wiped over a drawer liner and will also help keep the moths away.

If you do notice a sudden set of holes in your garment or are having persistent moth issues, get in touch with us here for advice

Pilling is probably better termed the appearance of pilling, as the little fluffs and
bobbles you sometimes see after the initial couple of washes, are not the same thing as true pilling of the sort you often see on synthetics.

In fact, the fluffing
/ bobbling you may see is really just a temporary phase and will
resolve itself.

Ironically the softer the fabric and the more generous and luxurious the loft and pile of the knit, the more the garment is prone to this appearance. This is because it is caused by a natural process whereby any shorter fibres that have been
caught up in the fabric during knitting, will naturally work their way to the surface of the fabric.

The good news is that any pilling or fluffing will naturally slough away with a little more wash and wear, leaving your Merino smoother and silkier than it was even brand new

If you want to speed things up, you can wash your merino alongside a coarse fabric like
denim or (carefully) use a fabric shaver or comb. But left alone it will sort itself out.