Terms and Conditions

Superlove is the trading name of Superlove Ltd. This site is owned and operated by Superlove Ltd registered in England, company number 8406393. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us through our website or email us at care@superlove.com

1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted to us when we send to you an email that the goods have been sent to you. Our acceptance of your order brings into existence a legally binding contract between us.

2. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Superlove Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose. Trademark law considers all websites to be services and a domain name may also infringe registered and unregistered trademark rights. Copyright laws protect literary and artistic works, including our Website content, our logos, our product photographs and descriptions, our packaging and information leaflets, and more.

3. Intellectual Property
At Superlove Merino, creativity and innovation is central to our brand. Our talented team work tirelessly to perfect and refine every element in the design of our garments. So understandably we take our intellectual property very seriously. Ultimately, it is very simple, if you copy our designs we will take action against you.

The information, content, products displayed on, transmitted through or used in connection with this Website are owned or licenced by Superlove Merino® and are protected by design rights (registered and unregistered) copyright, trade mark, patent and other laws.

All rights are reserved. The content and information cannot be modified, reproduced, re-transmitted, communicated, distributed, disseminated, sold, published or otherwise circulated without our express permission in writing.

Our products, branding (including brand name, logo, tag lines and color scheme), packaging, photos and website are protected by intellectual property laws in several countries. Including copyright, registered and unregistered design rights and other pending and granted designs, and our trade marks and logos, including Superlove Merino®, Superwool® 'Play All Day, Sleep All Night™' and other trademarks and proprietary rights.

Our intellectual property rights may be infringed by the:

(a) unauthorized making, selling, offering to sell, importing or distributing of our products;

(b) making, selling, offering to sell, importing or distributing a copy of any of our product(s), packaging, labels or designs;

(c) unauthorized use of our branding, including our name, our logo, our tag line(s), our product name(s) and packaging, or other elements of our branding;

(d) use of a substantially identical or deceptively similar brand name, logo, tag line(s), product name(s) or packaging, or other element of branding, whether used within childrenswear, or in other goods or services;

(e) registering or using a substantially identical or deceptively similar domain name or retail name to our name or displaying substantially identical or deceptively similar branding to ours (whether online or physical);

(f) offering for sale substantially identical or deceptively similar designs to those offered by us.

(g) purchasing products from our website to use as inspiration and/or as templates for pattern creation.

Superlove Merino® ensures that our loyal customers, valued distributors and retailers deal with and receive only the best quality products. We do this by producing the best quality goods and by taking steps to protect our valuable intellectual property throughout the world.

Superlove Merino® is a market leader in designing innovative Merino garments for babies, toddlers and children. Unfortunately, innovation can inspire copycats.

Please be advised that Superlove Merino® will take legal action against ANY trader who infringes our Design Rights (registered and unregistered) patents, trade marks, titles/names or copyrighted text & photos. As part of the enforcement strategy, Superlove Merino® will seek a range of remedies including undertakings, destruction of infringing stock & an account of profits and/or remedial damages.

If you have questions about our intellectual property, seek permission to use our intellectual property or become aware of improper use of our intellectual property please contact us immediately.

4. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.

5. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

6. Availability
All orders are subject to acceptance and availability. We have tried to ensure that the stock availability shown on this website is as up-to-date as possible. However, if the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available, to choose an alternative item or to cancel your order.

7. Ordering errors
You are able to correct errors on your order up to the point on which you click on submit during the ordering process. After that time please contact us on care@superlovemerino.com as soon as you can. We are able to assist up until the order is dispatched. Once dispatched we cannot impact changes and the returns policy will need to be applied instead. 

7. Price
The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information (for EU and UK only). Outside of the EU and the UK we cannot guarantee that there will be no additional duties and or taxes applied by your own country's customs. Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid. 

9. Payment terms
We will charge your credit card following receipt of your order unless we are unable to fulfil the order within 5 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full , payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.

10. Delivery charges
Delivery charges vary according to the type of goods ordered and cannot be refunded.

11. Delivery
Our delivery charges are set out in the delivery & returns section of our website. We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

12. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.

13. Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.

14. Cancellation rights
Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract. If you have received the goods before you cancel your contract, then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible. Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

15. Cancellation by us
We reserve the right to cancel the contract between us if:

a) we have insufficient stock to deliver the goods you have ordered;
b) we do not deliver to your area; or
c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

16. Liability
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 45 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
a) to make good any shortage or non-delivery;
b) to replace or repair any goods that are damaged or defective; or
c) to refund to you the amount paid by you for the goods in question in whatever way we choose.
Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract. 
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. We make no representation and accept no liability in respect of the export or import of the goods you purchase and it is your responsibility to comply with any relevant local or national laws.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

16. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Superlove, 40 Main Street, Staveley, LA8 9LN and all notices from us to you will be either emailed to you or displayed on our website.

17. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as necessary.

18. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

19. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

20. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.

21. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

22. Samples, Seconds and Pre-loved. These are sold as stated and are not expected to match the quality of our regular stock. Defects may be present and this is reflected in the price. All items sold are inspected and, if need be repaired by our skilled seamstresses and will remain fit for purpose and safe. 

23. Discounts
Discount can usually not be combined. If you have a code and attempt to use it on the website during a period where another promotion is running, it may be excluded from use during this time. You will be able to overwrite any discount code applied at checkout with a different one if you so wish, but only one can be applied at a time 

Where a discount code requires that a certain criteria be met in order to be valid i.e multi-buys. In the event that the order is changed after being placed and that change causes the criteria of the discount to no longer be met, then the discount will no longer apply. This may impact the value of any return refunds. for example - if an order has the benefit of a multi-buy discount and some items are later returned and this return causes the original multi-buy criteria to no longer be met, then any kept items will be repriced back to original pricing before the refund balance is calculated.