1. Print out and complete the attached form
2. Ensure item(s) are washed and clean
3. Package and send to:

Superlove Preloved
Unit 3H Kentmere Mills
Staveley
LA89QR
United Kingdom

4. Once the item arrives our team will check and grade the item and assign you a store credit voucher (via email) within a week

A full pricelist can be found here

We will accept preloved Superlove in any condition. On arrival our team will inspect and grade your preloved as follows:

A = As new or very gently worn and in excellent condition.

B = Gently worn and in very good condition.

C = Well worn and loved with signs of wash and wear. Good used condition (sometimes called 'playwear')

D = Beyond wear. Items might have major marks or stains or damage in need of repair. (Items returned unwashed will also be graded this way irrespective of condition)

Yes please. Items returned that need laundering before re-sale will automatically be graded a D

Our talented and creative team will very often be able to repair items that have stains, holes, ladders or other issues. So a garment that has served you well, may get a second life and live on to find a new home after all. We do our best to save all we can.

If we cannot save the item entirely , we will recycle the materials responsibility

Unfortunately not. We've chosen to focus on ensuring we can offer good credit values instead of covering return costs. We recommend batching several items together if you can.

Sure. If you email us at care@superlovemerino.com with a clear picture of your items (including closeups of any wear or damage) and we'll let you know what you can expect

Unfortunately preloved items are not subject to our normal returns policies. However all statutory rights remain unaffected of course.